Fuming, and doing my best to remain calm, the conversation goes like this:
"Let me get this straight - I have an "available" balance of nearly 10 grand in my account?"
"yes sir"
"And its not pending or a deposit waiting to clear, that's my money, confirmed and in your bank?"
"yes sir"
"And you have kept me on the phone for over an hour, asked me multiple times to verify my identity and are satisfied that I am who I say I am?"
"yes sir"
"And you are going to deny me access to MY money?!?!"
"No sir - we are not denying you your money, your're just over your daily limit."
"My daily limit? This isn't a credit card. It's a PLATINUM Visa checkcard. I understand that you have to put limits in for my protection but I need to make this purchase"
"Im sorry theres nothing I can do"
To be cont'd
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