At this point, after nearly an hour an twenty minutes on the phone, I lose my cool. I am embarrassed, have essentially shut down a register lane on a Friday night at Best Buy and am obviously the talk of the store both from employees and customers.
I ask to speak to a supervisor and am told that I am speaking to one. I ask to speak to HIS supervisor and am told that's not possible.
Out of desperation I ask again and he says "wait just a moment"
More hold. Ten more minutes. I am fuming. He comes back and excitedly tells me "try it now."
So for the umpteenth time I swipe my card. This time it comes up "authorization code needed"
I relay this to the BoA guy and he says "well, we are making progress"
A few more minutes of hold time later and he comes back with the code and makes my purchase go through.
I have NEVER experienced such shoddy customer service ever. Im sure Im preaching to the choir when I say this, but Monday morning I am cancelling my BoA account, and fellow consumerists - Stay the heck away from Bank of America!
As a side note, after the transaction was completed I said to the supervisor, "So, what if I was say, Donald Trump and wanted to spend 30 grand on something?"
His response, " Well , for Mr Trump we would have made an accommodation ahead of time."
I said "And if I'd decided tonight to buy the $14,999.99 71" plasma TV in here this evening?"
"You wouldn't not have been allowed to do that."
At that point I hung up.
Sheesh!
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